If you've ever had a shared hosting account in the past or you've dealt with any kind of online service, you are probably aware from your personal experience that for certain things it is better to speak with a live person on the telephone rather than exchange support tickets or e-mail messages. If you want to know more about a service before you decide to buy it or when something small has to be done, for instance, it'll be much easier and faster to do it in real time. If you are able to connect with representatives by phone, it's very likely that you are using the services of a real website hosting supplier, not a reseller. The level of support that you will get on the telephone may differ between different companies - from common matters to dedicated tech support. Typically most of the providers supply pre-sales assistance and 1st level telephone support, while more complicated technical issues are managed through e-mail or tickets.

Phone Support in Shared Hosting

In case you decide to acquire one of our shared hosting, you will be able to talk with our support crew via phone for 14 hrs a day. We will assist you in choosing the ideal plan for your websites as we realize that it is better to discuss these matters with a live person. If you already have an account, we're able to help you with all of your sales/billing questions as well as general matters, even with some technical matters that do not need a long time or escalation to a system administrator since it is more appropriate to open a ticket for time-consuming problems and have all the communication in a single place. We now have phone numbers in the United States of America, the United Kingdom and Australia, so you can call the one you prefer and talk with our representatives.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server plans that we supply feature real-time phone support for 14 hours every day. In case you hesitate which plan is suitable for your sites, you would like to find out more about a package's specifications or you'd like to have any other info on our services, you'll be able to call any of the local telephone numbers that we have in the United States, Great Britain and Australia and our support agents will help you. If you already own an account, you'll be able to get in touch with us about sales and general issues, although we're often able to help with a lot of technical issues as well. For entirely technical troubles you will need to take advantage of our integrated ticketing system where the communication between you and our technical support team will be in one place, which is the better option when your trouble requires additional time to be dealt with or it has to be escalated to our system administrators.