Should you ever encounter a problem with your website and be incapable of dealing with it yourself, ask the hosting provider’s help desk support staff to help you get the website back online. A swift solution would be the most optimal scenario, but a lot of companies answer within 24 hours or even more, especially if you are dealing with a reseller. Even if the problem can be resolved with ease, your website may not work properly or it may not be available whatsoever for a long stretch of time, so you may lose prospective clients because it’s pretty unlikely that anyone would revisit an out-of-order site. Having said that, you need to make sure not only that you can reach your hosting company, but also that they can respond and help you in a timely manner. If a software app update does not go as planned or if you delete something unintentionally, for instance, the site must be restored promptly in order to prevent protracted unavailability.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting feature a sixty-minute response guarantee, which means that no matter what question or obstacle you may have, we will always be there to help you. Actually, it rarely takes more than 30 minutes to get a problem solved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our client support staff reps will be at your disposal 24/7, even on weekends and holidays, which means that you will get instant assistance whenever you need it. We are aware of precisely how invaluable time can be, so by the time we respond to your email or support ticket, we’ll have explored the issue and, in case we haven’t figured out a solution, we’ll give you more info about what you have to do on your end – if the situation necessitates this. With our support service, you can be certain that there will be someone to lend you a helping hand right away, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client support team representatives will be at your disposal all the time and they will answer any ticket that you open through your web hosting Control Panel within less than sixty minutes. The ticket response time is guaranteed irrespective of whether you have a generic question connected with your semi-dedicated server or you experience a certain challenge and you won’t have to wait even that long for most issues. Regardless of what the nature of the issue is or what time it is, we’ll be there to help you, as we’re available 24 hours a day, 7 days a week to take care of any billing, general or technical issue. In case you get in touch with us about anything that’s within our capability, we will sort it out before we reply to you, which suggests that you won’t have to wait around for hours or even days while the problem lingers. If there’s something that you need to do on your end, we will provide you with the needed details – what workable solutions to try, what steps to take, etc.