A ticketing system is the most widespread medium of communication that hosting companies offer to their customers. It’s usually part of the billing account and is the best way to handle a problem that takes some time to examine or that needs to be forwarded to a sysadmin. In this way, all responses added by either side will be stored in one location in case somebody else needs to work on the given issue and the info already exchanged in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which implies that you will have to log in and out of at least two accounts to perform a given operation or to touch base with the company’s tech support team. In case you’d like to manage several domains and each one is hosted in a separate account, you will need to use an even larger number of accounts simultaneously. Furthermore, it may take a substantial length of time for the hosting provider to reply to your ticket.

Integrated Ticketing System in Shared Hosting

Our shared hosting come bundled with an integrated trouble ticket system, which is an indivisible part of our custom Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia will permit you to manage everything related to the web hosting service itself in the same place – invoices, web files, emails, support tickets, etc., eliminating the necessity to use different interfaces. If you’ve got any technical or pre-sales questions or any problems, you can send a ticket with just a couple of clicks of the mouse without having to log out of your hosting Control Panel. During the process, you may pick a category and our system will present you with a number of informational articles, which will provide you with additional information and which may help you resolve any specific issue before you actually send a ticket. We guarantee a response time of maximum 1 hour, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it’s more convenient to manage everything in one location, so we’ve incorporated a ticketing system into the in-house built Hepsia hosting Control Panel, which is offered with each and every semi-dedicated server package. This will enable you to manage the correspondence with our client support team along with your hard disk space, so you will not need to remember an additional logon name for a different admin interface. You will be able to send a new ticket or to track the status of an old one with no more than a couple of mouse clicks while you are browsing the files within your account. On top of that, you can go through older tickets using an intelligent search filter or have a look at applicable knowledgebase articles, which include solutions to commonly encountered difficulties. The integrated ticketing system is closely monitored 24-7 with the maximum ticket response time being only one hour, so there’ll always be somebody to assist you.