Being able to communicate with your shared hosting supplier when you have any type of questions or encounter any difficulties is really important and how quickly they'll answer back and react can be crucial, especially if your web site is business-oriented, as more downtime often means losing prospective customers. The support solutions are also an easy way to recognize actual suppliers from resellers. The latter typically reply just to e-mail messages or support tickets and you may have to wait for a day or even more in order to receive a response. If the trouble involves a few replies, you may end up losing several days so as to get a basic problem solved. Using a legitimate and reliable hosting supplier, you will be able to connect with the support team anytime and get a prompt reply no matter what the problem or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Hosting

We provide you with 24/7 billing, customer and tech support for all of our shared hosting. Even if you aren't our customer yet and you have questions, we will give you a hand without delay and provide you with the necessary information, so as to give you the choice to make an informed decision when you obtain a new web hosting account. We're available anytime, including weekends and holidays, and we provide you with multiple ways of communication to contact us - phone, live chat, e-mails and support tickets. To make things easier for you, we have a couple of telephone numbers worldwide, therefore you can call the one that is closer to you. The maximum response time for the emails and the tickets is 1 hour. The typical response time is no more than 15-20 min, so you can forget about waiting for several days to receive support for any task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

You are able to try our support services even before you purchase a semi-dedicated server account from our company as we have phone and live chat support for billing, pre-sales and general questions. Our agents can assist you to find the perfect package or provide you with info about our servers, in order to verify whether the system requirements for your websites are met. When you're a current client, you'll also be able to get in touch with us via electronic mail or via our ticketing system, which is accessible via the Hepsia website hosting Control Panel. We guarantee that every time you use any of these two ways of communication, you will get a response within no more than 1 hour and that’s 24/7, which includes weekends and public holidays. In case you've employed the hosting services of other companies, even big ones, you're able to compare the reply time because it usually takes an entire day for them to take care of a support ticket.

24/7 Customer Support in VPS Web Hosting

Using our VPS web hosting, you will not need to wait for more than one hour to get support for any kind of issue that you may have with the server or the software which comes pre-installed with it. We guarantee this short response time for all the tickets that you open via your billing Control Panel or email messages that you send to our technical support team. Furthermore, we have local telephone numbers in a couple of countries around the world and a live chat service where we'll assist you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 using the different means of communication, so regardless what your question or problem is, there will always be somebody to assist you right away. In case you need help with third-party software, that you cannot deploy or which gives you troubles, you can benefit from the Managed Services upgrade package that we provide for all our VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

All dedicated server plans that we supply feature 24/7 support via numerous means of communication and with a 1-hour max reply time warranty. In case you want to learn more about the plans or you have any kind of billing or general questions, you are able to phone one of the local numbers that we have globally or you may use our live chat service and speak with a live agent. For solely technical matters that require the help of a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you could send an email, as all of these channels are more appropriate to track a specific matter. The answer time for them rarely exceeds 30 minutes, so that you can forget about waiting for a full day so as to receive support. The support service is available for all server-related matters, which includes the pre-installed software. When you want help with third-party applications, you can consider acquiring the Managed Services upgrade that we provide with all the plans.