Many users who start using their 1st hosting account, or switch companies, often have inquiries in regards to how given procedures are performed or come across difficulties when setting up different things like e-mails, site settings, and so on. This is why, many web hosting companies have prepared documentation with the most frequently asked questions and issues in order to help their customers get info quickly and easily. Consequently, the support staff representatives can concentrate on real problems that some customers may be encountering, since the solution for the smaller things will be available on the web and customers will be able to tackle them without touching base with the customer service staff. Having elaborate documentation is vital, particularly for new clients with no experience at all, because the web hosting service entails a ton of functions and many individuals can get confused about what to do. A good information repository can both help you accomplish the procedures that you wish and become aware of how the web hosting service functions in general.

Extensive Online Documentation in Shared Hosting

Our shared hosting packages come with an exhaustive knowledge base where you can find info about all the difficulties that you may bump into and their resolutions. You can learn how to create and administer an electronic mailing list, how to use an .htaccess file, or how to proceed if the settings of your mail client are accurate, but you are unable to send email messages, for example. We have done our absolute best to be as thorough as possible and to encompass all possible options in order to help you save time and to present you with different solutions for each issue. The knowledge base includes educative articles as well – both general ones about the web hosting service as a whole, and more specific ones, which will inform you about the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to specific features and functions in every Control Panel section, whilst if you prefer to see the complete list of articles, you can go to the dedicated Help section.

Extensive Online Documentation in Semi-dedicated Hosting

We’ve compiled an exhaustive online knowledge base for all our present and prospective clients, so if you get a semi-dedicated server package from us, you’ll be able to find any info that you’re searching for at any time. We’ve got a myriad of educative help articles, which will help you understand better what’s happening in your semi-dedicated account – "What is PHP?" and "What are file access permissions?" are simply two instances. Our how-to tutorials will help you do anything you like – extract an archive file, import a MySQL database, redirect a domain, and so on. Also, we’ve also got troubleshooting instructions, which will enable you to find out what induces a specific problem and the viable solutions for it. In case you aren’t able to send e-mails or your domain name opens an HTTP 500 error message, for example, you can check our knowledge base and solve the problem very quickly. The articles can be accessed through each Control Panel section, as well as through the all-encompassing Help section.