Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Resolution Guarantee

  • Our client help and support staff is present 24x7 to take care of every one of your support inquiries. Every ticket you send to us shall be solved within less than sixty minutes. If your problem requires assistance from an administrator, we will forward the ticket to the technician in charge and will notify you that the problem is being taken care of.

  • Top quality support service
  • Expert Tech Assistance Service

  • We deliver round the clock customer assistance through a super–fast ticketing application integrated into your Control Panel. You’re able to write to us whenever you want about any of the packages that come installed in advance on the virtual server, this includes the desired Linux OS version, the server management panel and our custom produced Online Control Panel.

  • Intuitive help center
  • A Descriptive Help Zone

  • A complete and regularly updated collection of articles is integrated into our custom–built Online Control Panel. It offers you quick tips on how to execute all of the key web site control duties. The Help zone presents exhaustive how–to content articles and step–by–step video guides. You can access the Help zone by clicking the Help or Video buttons in the upper right part of each Control Panel section.