Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • We offer a 60–minute response guarantee for any ticket or email that you submit to our tech support staff. We’ll speedily answer all standard enquiries and forward right away the issue to our sysadmins in case any further assistance is needed. If you make use of the Optional Managed Services package, we will complete any of the included server management tasks at a time that has been agreed upon earlier.

  • Top quality support service

  • An Excellent Customer Care Service

  • We will be available to you 24x7x365 to answer any enquiries that you may have connected to our Online Control Panel or any of the apps that we have pre–installed on your behalf on the server. In case you also need help tackling server management tasks, you can check out our Optional Managed Services package, which includes backup storage space, weekly OS updates, server monitoring and rebooting services, plus problem troubleshooting and installation services.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have equipped our Online Control Panel with a fully detailed knowledge base, which offers exhaustive explanations of its features and functions. In addition, we have made detailed video tutorials that will further show you how to perform a specific operation or solve a commonly encountered problem. All the educational articles and the video tutorials are readily accessible from every section of the Online Control Panel via the Help and Videos buttons situated in the top right corner.